Privacy Policy

Privacy Policy
Last Updated: January 2026

VMV Cleaning Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request a quote, schedule a cleaning, or communicate with us.

1. Information We Collect

We may collect personal information that you voluntarily provide through our website forms, phone calls, SMS opt-ins, or email communications, including:

First and last name

Email address

Phone number

City or service location

Cleaning service details (service type, bedrooms/bathrooms, square footage, add-ons)

We may also automatically collect certain technical information when you visit our website, including:

IP address

Browser type

Device information

Pages visited and time spent on the site

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide service estimates

Schedule cleaning services and appointments

Send appointment confirmations, reminders, and service updates

Provide customer support

Improve our website, services, and customer experience

Send promotional offers only if you have separately opted in

We do not use your personal information for unlawful purposes.

3. SMS Opt-In Details

If you provide your phone number and consent, VMV Cleaning Solutions may send SMS messages including:

Cleaning appointment confirmations

Scheduling reminders

Service notifications and updates

Promotional messages or special offers (only if marketing consent is provided)

Message frequency may vary. Message & data rates may apply.

You may opt out at any time by replying STOP, or request assistance by replying HELP.

4. Cookies & Tracking Practices

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website performance.

Cookies may be used to:

Improve website functionality

Understand website traffic and visitor behavior

Remember user preferences

You may disable cookies through your browser settings, though some features of the website may not function properly.

5. Data Security and Handling

VMV Cleaning Solutions takes reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or electronic storage system is guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately.

6. User Rights

Depending on your location, you may have the right to:

Request access to your personal data

Request correction or deletion of your information

Withdraw consent for SMS or marketing messages

Opt out of communications at any time

To make a request, please contact us using the information below.

7. Mobile Information Sharing Statement (REQUIRED)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.