This Privacy Policy describes how VMV Cleaning Solutions collects, uses and protects your information. We recommend having it reviewed by a qualified attorney to ensure it fully complies with the laws that apply to your business.
VMV Cleaning Solutions ("VMV," "we," "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and the choices you have.
1Information We Collect
We collect information you provide directly to us and information gathered automatically when you use our website, including:
- Contact details — your name, phone number, email address and service address.
- Booking information — details about your home, the services you request and your scheduling preferences.
- Communications — messages, calls and form submissions you send to us.
- Payment information — billing details processed through secure third-party payment processors.
- Automatic data — device, browser, IP address and usage information collected through cookies and similar technologies.
2How We Use Your Information
We use the information we collect to operate and improve our cleaning services, including to:
- Schedule, provide and manage your cleaning appointments.
- Communicate with you about quotes, bookings, confirmations and follow-ups.
- Process payments and maintain accurate records.
- Respond to your questions, requests and feedback.
- Send service updates and, where permitted, promotional offers.
- Improve our website, services and customer experience.
- Comply with legal obligations and protect against fraud.
3SMS & Text Messaging
By providing your phone number and opting in, you consent to receive text messages from VMV Cleaning Solutions related to booking confirmations, scheduling, service updates and, where applicable, promotional offers.
- Message and data rates may apply, and message frequency varies.
- You can opt out at any time by replying STOP to any message; reply HELP for assistance.
- Mobile opt-in information and consent are not shared or sold to third parties for their own marketing purposes.
- Consent to receive text messages is not a condition of purchasing any service.
4Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, analyze traffic and improve performance. We may also use analytics and advertising tools to understand how visitors interact with our site.
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
5How We Share Your Information
We do not sell your personal information. We may share it only as needed to run our business, including with:
- Service providers — trusted partners and cleaning professionals who help us deliver and support our services.
- Payment processors — to securely handle billing and transactions.
- Legal authorities — when required by law or to protect our rights, safety or property.
- Business transfers — in connection with a merger, acquisition or sale of assets.
6Data Security
We take reasonable administrative, technical and physical measures to protect your personal information against loss, misuse and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7Your Rights & Choices
Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, or to limit how it is used.
- You can update your contact details by reaching out to us directly.
- You can opt out of promotional emails using the unsubscribe link, or text messages by replying STOP.
- To make a privacy request, contact us using the details below.
8Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies before sharing your information.
9Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
10Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may be communicated through our website or directly to you.
11Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out — we're happy to help.
Get in touch
VMV Cleaning Solutions — we're here to answer any privacy questions.