These Terms of Service ("Terms") govern the cleaning services provided by VMV Cleaning Solutions ("VMV," "we," "us" or "our"). By booking or using our services, you ("you" or "the client") agree to these Terms. Please read them carefully.
1Acceptance of Terms
By requesting a quote, scheduling a cleaning or otherwise using our services, you confirm that you have read, understood and agreed to these Terms. If you do not agree, please do not book our services.
2Our Services
VMV provides residential home and apartment cleaning services. The specific tasks included depend on the service selected and any details agreed upon at the time of booking.
We reserve the right to decline or discontinue service in situations that are unsafe, unsanitary beyond the agreed scope, or otherwise unsuitable for our team.
3Booking & Scheduling
Cleanings can be booked online, by phone or through other channels we offer. When you book, you agree to provide accurate information about your home, the service requested and access arrangements.
- Quotes are based on the information you provide; final pricing may be adjusted if the home's size or condition differs significantly.
- We will confirm your appointment date and time before service.
- Arrival times may be provided as a window to allow for travel and prior appointments.
4Pricing, Payment & Pre-Authorization
Service prices are based on the type of cleaning, the size and condition of your home, and any add-ons requested. Payment is due as outlined at the time of booking.
- We may require a valid payment method on file and may pre-authorize the estimated amount before service.
- Final charges may differ from the estimate if the actual scope of work varies from what was booked.
- Additional fees may apply for extra services, significantly soiled conditions or special requests.
5Cancellation & Rescheduling
We understand that plans change. To keep scheduling fair for our team and other clients, we ask for advance notice of any changes.
24-Hour Policy: Please cancel or reschedule at least 24 hours before your appointment. Cancellations, reschedules or lockouts with less than 24 hours' notice may be subject to a cancellation fee.
6Satisfaction Guarantee
Your satisfaction is our priority. If you are not happy with any part of your cleaning, contact us within 24 hours of the service and we will return to re-clean the affected areas at no additional charge.
This guarantee covers the agreed scope of work and does not include new requests outside the original booking.
7Access to Your Property
You are responsible for providing safe and reliable access to your home at the scheduled time. This may include providing a key, entry code or being present to let our team in.
If our team cannot access the home at the scheduled time, the appointment may be treated as a late cancellation.
8Your Responsibilities
- Secure or inform us of any valuable, fragile or irreplaceable items before service.
- Ensure a safe working environment, including for any pets in the home.
- Disclose any conditions that may affect the cleaning or our team's safety.
- Provide accurate information about your home and the service requested.
9Breakage & Damage
Our team takes great care in your home. In the unlikely event of accidental damage, please notify us within 24 hours of the service so we can investigate and work with you toward a fair resolution.
We are not responsible for pre-existing damage, normal wear, or items that were improperly secured, mounted or assembled.
10Limitation of Liability
To the fullest extent permitted by law, VMV's liability for any claim relating to our services is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental or consequential damages.
11Non-Solicitation of Cleaners
The professionals who serve your home are a valued part of VMV. You agree not to directly hire, solicit or engage any VMV cleaner for cleaning services outside of VMV, during your time as a client and for a period afterward, except through VMV.
12Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any disputes will be handled in accordance with applicable law.
13Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
14SMS & Text Messaging Terms
By providing your mobile phone number and opting in, you agree to receive text messages from VMV Cleaning Solutions related to booking confirmations, appointment reminders, scheduling updates, service follow-ups, and — where you have separately consented — promotional offers and review requests.
- Message frequency varies.
- Message and data rates may apply.
- You can reply STOP at any time to opt out of text messages, and reply HELP for assistance.
- Your mobile opt-in information and consent are not shared, sold, or transferred to any third parties or affiliates for their own marketing or promotional purposes.
- Consent to receive text messages is not a condition of purchasing any service.
15Contact Us
Questions about these Terms? We're always happy to help — just reach out using the details below.
Get in touch
VMV Cleaning Solutions — here to answer any questions about our service terms.